For the shipment of the products you have chosen, we use the main national and international express couriers.
TIMING AND SHIPPING COSTS
Roè undertakes to deliver the Products purchased on the Website www.okyroe.com, to the address notified by the Customer, within 1-3 working days* from the date of confirmation of the Order sent by mail from Roè and under the conditions therein contained. For deliveries to islands and in areas with reduced service, as defined by the courier in use, within 2-5 working days from the date of confirmation of the order sent by mail from Roè and under the conditions therein contained.
Delivery times indicated by Roè must be considered as indicative and subject to changes or delays for reasons not attributable to our will.
(*) working days = Monday – Friday, except for national holidays in Italy
Refer at the table below for shipping times and costs. For shipments in non-indicated areas, contact our Customer Service.
Area
Rate
Courier service
Cost
Total Time order-delivery
Italy,
S. Marino
Standard
GLS / DHL/ SDA/ TNT
€ 6,00
(VAT included)
1-5 working days
Other EU countries
Standard
DHL/ TNT
€ 14,00
(VAT included)
2-5 working days
FREE SHIPPING
Italy, S. Marino: Free shipping of all orders over €48.00
Other EU countries: Free shipping of all orders over €92.00
Other free shipping costs can be decided from time to time by the Customer Service Roè at discretion. The free shipping condition will be clearly highlighted on the site.
NOT FORESEEABLE DELAYS
Exceptionally, delays in order processing / delivery can be caused by:
– unpredictable stock exhaustion,
– courier service malfunction,
– causes of force majeure,
– intercurrent holidays.
In such an eventuality we will advise you in time!
SCHEDULING OF SHIPMENTS
Orders placed or confirmed on Friday, or on holidays, will be processed within the first business day following.
PAYMENT BY BANK TRANSFER*
For orders paid by bank transfer, shipping time will be calculated from the confirmation of payment.
*Valid for Italy only
CONSECUTIVE DELIVERIES
In case of need, in order to guarantee the best and fastest service to the Customer, the delivery of products ordered in a single time can be carried out with subsequent partial shipments without being able to give reasons for the refusal of the deliveries themselves and/or for claim or compensation. In this case, the total cost of shipments cannot exceed the amount provided and communicated to the Customer at the time of acceptance of the Order.
CONFIRMATION OF THE ORDER, CHECKING
Following receipt of the Order, Roè will send you an e-mail confirming acceptance of the order – or denial with an explanation of the reason if applicable – to the e-mail address communicated to us. In the same email you will find an Order Number, useful for any subsequent communication, the summary of the Order itself, the Purchase Conditions, according to the envisaged legislation, with the data you entered, for verification:
We ask you to verify the correctness of the data, with particular attention to the name of the recipient, the tax code and the shipping address.
INVOICING
Once accepted the Order, sent the Products and received the payment, Roè will issue an Invoice which will be send you, exclusively by email, to the email address you have communicated to us.
DELIVERY, CHECKING, ACCEPTANCE
The products are sent packaged with the utmost care in appropriate packaging. Likewise, if unintentional damage occurs during transport, at the time of delivery we ask you to verify:
that the number of items delivered corresponds to what is indicated in the transport document.
that the packaging is intact, not damaged, neither wet nor altered, even in the closing materials (adhesive tape or metal staples).
DAMAGE REPORTING, ASSISTANCE
In case of damage or mismatch, report the event on the shipping document, possibly refuse and return the package to the courier, and immediately contact the Roè Customer Service at the number +39 329 8294999 for assistance or send an email to info@okyroe.com
Any issue concerning integrity, correspondence or completeness of the products received must be reported within 14 days of delivery, according to the methods indicated in this document.
PRODUCT RETURN
In case of return of a Product, for the reasons contemplated in the General Conditions for Online Sales, we ask you to contact Roè Customer Service beforehand, to assist you with instructions on how to package the Product, necessary documentation, courier to entrust to shipping, shipping cost management.
